Who and where we are and how to donate to us
What is mediation?
What makes mediation work
Benefits of Mediation & Feedback
Why mediation can be useful
Starting Mediation
The mediation process
Our Services & Charges
What services EMS can offer
Volunteering With EMS
How to become a volunteer with us
Extract From Our Latest Annual Report
Statistical information from within our latest annual report
Peer Mediation In Schools Project
Working in local schools
How we are funded
EMS Events
Events we are holding or planning in next six months
Find links to other useful websites
User Feedback
Quotes and comments from those who experienced our Service in 2014/15
Complaints Procedure
How to let us know if you are dissatisfied with our Service
London Community Mediation Council
Community mediation services in London


Registered charity no. 1057438

Shaking hands

Contacting Us

Address: Room 17, Greenford Community Centre, 170 Oldfield Lane South, Greenford, UB6 9JS
Phone: 020 8575 9500 (voicemail system operates when we are on the 'phone, working on urgent casework, away from our desks or outside our office hours)
E-mail address:
Office hours: 9.30am - 3pm weekdays. Pre-meetings and joint/shuttle mediation meetings can be arranged outside of these hours subject to venue and mediator availability
Office staff: Service Manager - Debbie Davey, Case Manager - Karen Morrison, Administration & Outreach Officer - Margaret Carr

Please note that we do not manage the premises where we are based and therefore do not have control over public access times but we can negoatiate mediation appointments to suit client and mediator availability. Most mediations can be held at our premises in our dedicated, safe meeting room which is usually available Monday - Thursday 9am - 9.45pm, Fridays 9am - 6pm and the first Saturday of each month 10am - 12pm, but if this is not practical we can access other neutral venues. Please note that our premises are on the second floor and there is no lift access in the building but we can book ground floor rooms by appointment if necessary.

We do not provide a drop-in service at the office so please contact us by 'phone, letter or e-mail first.

Mission And Vision Statements

Mission Statement

To provide a fully accessible, independent, impartial, confidential community mediation service, to quality assured standards, to all residents within the London Borough of Ealing (and where negotiated, in other local boroughs). To train local residents to gain the skills required to mediate and empower local people to communicate and resolve their differences in a peaceful manner. To work with partners to raise awareness of mediation and its benefits within the local community and diversify the service into new areas.

Vision Statement

To be the centre of expertise on community-based mediation, alternative approaches to dispute and conflict resolution, and related training within the London Borough of Ealing.

We are currently a Registered Charity (Charity No.1057438) but at our AGM on 9.7.16 our members voted unanimously to apply to the Charity Commission to become a Charitable Incorporated Organsation, a CIO, and we are in the process of carrying out this decision.

We actively network with other London mediation services through London Community Mediation Council (LCMC) - - which is made up of the majority of London based not for profit community mediation services.

We support the work of the Safer Ealing Partnership and are actively involved in its anti-social behaviour strategy including being a member of its Community MARAC.

Making A Donation

If you would like to make a donation to our service:

- Send cheques payable to Ealing Mediation Service to our office address (100% of your donation will go to our Service)
- Make a payment by BACS to sort code 400226 account 71447270 (100% of your donation will go to our Service)
- Visit MyDonate and visit our page by typing in our charity name or our MyDonate ID number 153789 (BT will deduct a small handling charge of less than 1%)
- Use the donation button to pay by Paypal (Paypall will deduct a 1.25% handling charge)

Thank you.

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Donation, £100.00

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