Our Services

Community/neighbour mediation

This is our core work, carried out by trained and experienced mediators and supported by trained office and supervision staff.
We maintain a list of available professionally trained community mediators and manage case work to ensure that our mediators are able to give their full time and attention to each active case.
EMS has target timescales for dealing with each stage of a case and files are independently reviewed each quarter to ensure that standards are maintained.

Not only do we accept self referrals but we also accept referrals from agencies. All agencies are expected to pay for their cases through grant aid or subscription.
We currently work in partnership accepting referrals from Ealing Council, Ealing Homes, Ealing Police, Harrow Council, various Registered Social Landlords across four London boroughs and other voluntary sector organisations such as Victim Support and Ealing Race Equality Council.

As well as dealing with neighbour disputes, we can deal with other community disputes such as tenant/landlord disputes, disputes between the public and organisations, disputes between groups or within communities, disputes between family members (but not marriage/partnership breakdown or associated access to children/assets).

We can assist with disputes involving low level ASB, noise nuisance, harassment, tenant/landlord issues, verbal abuse, misuse of communal areas, boundaries/walls/fences, overgrown gardens/trees, parking/drives, children's misbehaviour, pet nuisance, maintenance issues, clashes of lifestyle or culture, etc.

Training volunteers

EMS is always open to hearing from people interested in being mediators. We are especially interested in people who are from West London's black and minority ethnic groups. We are also seeking more male mediators.

In exchange for a willingness to volunteer with us for at least two years EMS will provide you with professional training. Our mediators are offered ongoing training, development and supervision opportunities throughout their time with us and are actively encouraged to obtain competent mediator status.

Training agencies

We can provide agencies with training skills in 'mediation awareness' and 'conflict resolution/management'.
We have provided training for Ealing Homes, Shepherds Bush HA, Notting Hill Housing Group, Ealing's Safer Neighbourhood Teams, Ealing Race Equality Council, Ealing's Environmental Health Department,Harrow Council, Harrow Safer Neighbourhood Teams,other housing assciations, tenants/residents and voluntary sector reps.

We can provide half day and full day courses, off the shelf or customised from as little as £85 per person for a full day inclusive of trainer, training materials and refreshments.

Promoting mediation

EMS recognises that mediation has a much greater chance of success if conflict is nipped in the bud.

As well as runnning training courses we provide publicity about mediation and its benefits; we take part in presentations/events and we network and work in partnership with many other agencies and our peers.

Our leaflet iand poster is available in English and eight community langauges (Arabic, Farsi, Gujerati, Hindi, Polish, Punjabi, Somali and Urdu).

We have produced two booklets of our own mediation success stories and we have also produced a joint booklet with Ealing Homes. We are currently working on a further volume aswell. In 2009/10 we launched and published our Mediator Handbook.

Diversifying

We are now diversifying into new areas of mediation.

We have started a workplace mediation project and are offering this opportunity to current partners and local businesses.

We have carried out some tentative victim-offender work in partnership with the Probation Service.


We started working in partnership with Kingston Friends Mediation on a peer mediation in schools project 2007/9 and have now taken over the running of this project until 2010/11 working in 5 schools over 3 boroughs including 2 schools in Ealing borough.

Consultancy

Want help setting up a mediation service?
Need advice, information, good practice guidance?
Don't have time to write job descriptions/person specifications or policies?
Require access to basic mediation skills training and supervision?
We may be able to assist for a cost effective fee. We have over 10 years experience in the community mediation field.