Our Services

Community/neighbour mediation

This is our core work, carried out by trained and experienced mediators and supported by trained office and supervision staff, who are also trained mediators.
We maintain a list of available professionally trained community mediators and manage case work to ensure that our mediators are able to give their full time and attention to each active case.
EMS has target timescales for dealing with each stage of a case and we maintain standards previously set by the Legal Services Commission's Mediation Quality Mark.

Not only do we accept self referrals but we also accept referrals from agencies. All agencies are expected to pay for their cases through grant aid or subscription.
We currently work in partnership accepting referrals from Ealing Council (Comunity Safety, ASB and Noise & Nuisance Teams), Ealing Police, Harrow Council (Housing), various Registered Social Landlords across five London boroughs and other voluntary sector organisations such as Victim Support and Ealing Equality Council.

As well as dealing with neighbour disputes, we can deal with other community disputes such as tenant/landlord disputes, disputes between the public and organisations, disputes between groups or within communities, disputes between family members (but not marriage/partnership breakdown or associated access to children/assets).

We can assist with disputes involving low level ASB, noise nuisance, harassment, tenant/landlord issues, verbal abuse, misuse of communal areas, boundaries/walls/fences, overgrown gardens/trees, parking/drives, children's misbehaviour, pet nuisance, maintenance issues, clashes of lifestyle or culture, etc.

Training volunteers

EMS is always open to hearing from people interested in being mediators. We are especially interested in people who are from West London's black and minority ethnic groups. We are also seeking more male mediators.

In exchange for a willingness to volunteer with us for at least two years EMS will provide you with professional training. Our mediators are offered ongoing training, development and supervision opportunities throughout their time with us and are actively encouraged to obtain competent mediator status.

Training agencies

We can provide agencies with training skills in 'mediation awareness' and 'conflict resolution/management'.
We have provided training for Ealing Homes, Shepherds Bush HA, A2Dominion, Genesis, Notting Hill Housing Group, Ealing's Safer Neighbourhood Teams, Ealing Equality Council, Ealing's Environmental Health Department,Harrow Council, Harrow Safer Neighbourhood Teams,other housing assciations, tenants/residents and voluntary sector reps.

Promoting mediation

EMS recognises that mediation has a much greater chance of success if conflict is nipped in the bud.

As well as runnning training courses we provide publicity about mediation and its benefits; we take part in presentations/events and we network and work in partnership with many other agencies and our peers.

Our leaflet and poster are available in English and eight community langauges (Arabic, Farsi, Gujerati, Hindi, Polish, Punjabi, Somali and Urdu).

We have produced two booklets of our own mediation success stories and we have also produced a joint booklet with Ealing Homes. We are currently working on a further volume.

In 2009/10 we launched and published our Mediator Handbook.

We review our publicity & marketing strategy annually in April.

Recent events we have taken part in in 2012 include:-
Community Safety event 24.2.12 at Dominion Centre, Southall
Wellbeing event 3.4.12 at North Acton Pavilion
Ealing Landlords' Conference 17.4.12 at Ealing Town Hall
Coffee morning 19.4.12 at South Acton Estate
Grand Union Village funday 21.4.12 at Weaver House

Diversifying

We are now diversifying into new areas of mediation.

We have started a workplace mediation project and are offering this opportunity to current partners and local businesses.

We have carried out some tentative victim-offender work in partnership with the Probation Service.


We started working in partnership with Kingston Friends Mediation on a peer mediation in schools project and took over the running of this project in 2009/10 working in five schools over three boroughs including four schools in Ealing borough.
We have completed peer mediation training in the following schools:- Coombe (Kingston), Gifford (Ealing) and Hobbayne (Ealing). We are currently working in Durdans Park & Costons scholls in Ealing.

Consultancy

Want help setting up a mediation service?
Need advice, information, good practice guidance?
Don't have time to write job descriptions/person specifications or policies?
Require access to basic mediation skills training and supervision?
Want advice of the ethics of mediation?
We may be able to assist for a cost effective fee. We have over 15 years experience in the community mediation field.